WiZ App Not Working 2023 | How To Fix WiZ App Issue

wiz app not working

Is your WiZ app not working suddenly? Sometimes it can happen. We know it is frustrating and annoying when your mobile application ‘WiZ’ stops working unexpectedly. But no worries at all. Here today we will share what errors can occur with WiZ, the reasons for those problems and obviously some solutions that you can try to fix the issues.

What is WiZ App?

The WiZ Connected app is a powerful and easy-to-use application designed to give users complete control over their WiZ connected lighting system. With the app, users can easily control their WiZ lights from anywhere in the world. With the intuitive interface, users can set schedules and scenes, dim their lights, and control settings for each individual light. The app is available for both iOS and Android devices, so users can take control of their smart lights anytime and anywhere.

The app also features a range of integrations with other smart home devices and systems, allowing users to create automated sequences and settings that can be triggered by a variety of different events and conditions. For example, users can set their lights to turn on when they arrive home, or dim the lights when they go to bed. The app also includes voice control options with Amazon Alexa, Google Home, and Apple HomeKit, allowing users to control their lights with simple commands.

WiZ app is the perfect way to take control of your smart lighting system. With its intuitive interface and range of integrations, users can customize their lighting to their exact needs and preferences, making for a truly personalized experience.

Let’s install the app from Google Play or App Store.

Why Is My WiZ App Not Working? Some Common Reasons:

why is wiz app not working


You opened your WiZ app and found something wrong. Maybe the app isn’t responding, not working all features properly or showing any error message. These are the common issues that most of the users face. So, are you curious to know why your WiZ app is not working? Here are some common reasons:

Unstable Internet Connection: WiZ is an internet based mobile application. So, it is completely dependable on internet connection. Without a stable internet, this app can’t grab any data from its server. As a result, your WiZ app doesn’t work or respond at all.

Outdated Version of App: Any older version apps aren’t able to offer a smooth experience to its users. So, maybe you are using an outdated version of your WiZ app and you are facing some problems.

Insufficient Phone Storage: Are your phone running out of storage? That can be another reason that can make your app stop working. If your phone storage is insufficient. It will affect not only the app, but also the whole phone operating system negatively.

Bugs & Glitches: This means there is something wrong in the design / development of the application and as a result the app does not work in the proper way. After releasing an app, users may discover some errors that were undetected by the designer and developer. So, if you find any unexpected result in your WiZ app, it may be caused by its bugs and glitches

Cache Issue: Cache is a mechanism that stores some data of your apps to improve performance. But when the cache data are overcrowded, the performance is negatively impacted. That is why maybe your app is not working.

Operating System Errors: Your smartphone is a digital device. So, any problem can happen anytime! Insufficient phone storage and cache issues are considered as errors of your phone operating system. But there are many more different types of system errors that can happen and your app can’t work properly for this issue.

WiZ Server Down: As you already know, WiZ app works with internet connection. That means it is connected to their server. Sometimes the app doesn’t work if their server is down.

7 Solutions You Can Try To Fix WiZ App Errors on Android / iPhone

how to fix wiz app not working
You are here because your essential app ‘WiZ’ is not working. Am I right? No worries! We will share some possible fixes that can help you to troubleshoot the WiZ app problems.

Fix #1: Make Sure Your Internet Connection Is On

Sometimes we try to use Apps without turning on our internet connection. So, make sure that you are connected to the internet and obviously it should be stable. Otherwise, you will not be able to use the WiZ app. Because it is an online based mobile application.

Fix #2: Force-Stop The App & Relaunch

Most of the time we don’t close any app properly after using it. So, the apps keep running in the background. That doesn’t create problems all the time. But sometimes it crashes or freezes because it wasn’t closed in a proper way. So, you can force-stop the WiZ app from your phone settings and relaunch it. If this solution doesn’t work, try all the other solutions.

How to Force-Stop WiZ App on Android:

  • Open the ‘Settings’ option on your Android phone.
  • Go to the apps list that are installed on your phone. On different android phones it named differently, like “Apps” / “Applications” / “Manage Apps” / “Apps & notifications” / “Application Manager”
  • Find the “WiZ” app on the applications list and tap on it.
  • Then tap on the “Force Stop” button.

How to Force-Stop WiZ App on iPhone:

  • Double tap on the home button.
  • All the running apps will be displayed on your screen. Swipe left and right to find the WiZ app there.
  • Then swipe up the WiZ app to force close this application.

Fix #3: Clear App Cache & Data

Your phone stores some data temporarily in cache files to make a better and quicker experience on the WiZ app. It is needed sometimes to clear app cache data to fix app errors. Basically, clearing app cache data restores the app to default. So, it works most of the time as a quick fix if your WiZ app is not working.

How to Clear WiZ App Cache & Data on Android:

  • Open the ‘Settings’ option on your Android phone.
  • Go to the apps list that are installed on your phone. On different android phones it named differently, like “Apps” / “Applications” / “Manage Apps” / “Apps & notifications” / “Application Manager”
  • Find the “WiZ” app on the applications list and tap on it.
  • Then go to the “Storage” option.
  • Click “Clear Cache” and “Clear Data”.

How to Clear WiZ App Cache & Data on iPhone:

  • Go to Settings > General > iPhone Storage.
  • Tap on the WiZ app from the list.
  • Now click the “Offload App” button.

Fix #4: Update Your App To Latest Version

Are you using any older version of WiZ app? Then you should update it right now. Sometimes the outdated older version of the app doesn’t work smoothly for different bugs and glitches. So, let’s go to the Google Play (Android) or App Store (iPhone) and update your app to the latest version they offer.

Fix #5: Check And Install Your Android / iOS Phone Updates

Not only apps, you also need to ensure that your phone’s operating system is updated with the latest version. Sometimes your app doesn’t work because of any bugs that have occurred from the outdated operating system on your phone. So, system software updating is equally important as a particular app update.

How to Check And Install System Update on Android:

  • Go to Settings > System.
  • Tap on the “System Update” menu and click “Check for Updates”.
  • If you find “Your system is up to date”. That means you don’t need to do anything with the system update. But if you find any new updates there. Let’s install it.

How to Check And Install System Update on iPhone:

  • Go to Settings > General > Software Update and tap on “Automatic Updates”.
  • Now, turn on the “Download iOS Updates” and “Install iOS Updates”.
  • Then it will upgrade your iPhone operating system to the latest version.

Fix #6: Uninstall & Reinstall The App

If none of the above solutions didn’t work so far. Let’s completely delete/uninstall the WiZ app and again install from the Google Play or App Store. It may help to fix the ‘WiZ app not working’ issue.

Fix #7: Restart Your Phone

If your WiZ app is encountering hanging or crashing while using. Restarting / Rebooting your phone can be a quick solution in that case.

How to Restart Android Phone:

  • Hold the power button for 5-10 seconds to show the power menu.
  • Then simply click the “Restart” option.

How to Restart iPhone:

  • If you are an iPhone X, iPhone 11, iPhone 12, or iPhone 13 users, hold the power button and volume buttons at the same time. And if you are an iPhone SE, iPhone 8, or earlier version user, you need to hold only the power button.
  • You will get an option named “slide to power off”. Simply, drag it to the right.

Fix #8: Check If The WiZ Server Is Down

WiZ app is connected to their own server. Their mobile application also won’t work if the server is down. So, before trying any other solution. You should check first if their server is live or not. Let’s check WiZ server status at issitedownrightnow.com

Fix #9: Contact Customer Support

Did you try all the probable solutions that I have mentioned above? But are you still facing the same issue with your WiZ app? Then you should reach out to their customer support. Don’t hesitate to let them know about the problem you are facing. Reach them out through this link and wait for their response.

WiZ App Troubleshooting FAQs

Try to force-close the app, clear cache, uninstall and reinstall, update to the latest version of the app. If no solutions don’t work, contact WiZ customer support.

You can check WiZ server up / down status with different sites like isitdownrightnow.com / downdetector.com / saashub.com

You can update your WiZ app from Google Play or App Store.

Conclusion

In this article, we have tried to share some fixes that may help you if you are facing any technical issue while using WiZ app. All the fixes are probable. So, you have to try one by one. If you got any other solution that worked for you. Don’t forget to share it in the comment section which will help the community of WiZ users!

simon

Written by: Simon Graves

This is Simon, founded and content creator of Virtual Vubon. He is a tech guy who loves to explore mobile apps. Simon writes different mobile application troubleshooting guides.

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