Kia Access App Not Working 2024 | Easy Ways To Fix Now

kia access app not working

Kia Access app will elevate your ownership experience to the next level if you are an owner of Kia car. The app will offer you remote features and services throguh it’s connected technology. But sometimes you’ll get fraustrated when you find any glitches with the app.

Is your Kia Access app not working today unexpectedly? You are not alone! Many users reported that they face different problems with the Kia Access app. But no worries at all. Here today we will share what common issues you may face with Kia app and obviously some probable solutions that you can give a try to fix them.

What is Kia Access app?

Kia Access is the official mobile application for Kia car owners. It will redefine the way you interact with your vehicle. From the ease of lock/unlock functionality to personalized climate control, efficient charging management, and the innovative Find My Car feature, Kia Access app ensures that every aspect of your ownership experience is optimized. Kia Access brings the owner’s portal in the palm of your hand. So, it is making vehicle information and services more accessible and convenient than ever before.

Kia Access app is available to install from Google Play or App Store.

Some common issues reported by users:

Technical issues is very common thing for any mobile applications. Kia Access is not exceptional in that case! Based on our research, we found that most of the Kia Access app users encountering the following issues:

  • Server down issue is the major problem of the Kia Access app.
  • Communication problem with the car and backend server.
  • “Network error, please try again later” or “Network Connection Lost”.
  • While performing their maintainance of the server. You may find this error message: “we are experiencing difficulties with our systems and we’ll back online soon, we regret the inconvenience cause.”
  • “An error occurred while contacting the server. Please check your network connection and try again.”
  • “Network connection failed.”
  • The app delay up to a minute to sync.
  • Sometimes the Kia Access app don’t update informations on dashboard.
  • While trying to start remote, it may show “invalid schema request”.
  • Live location and vehicle recovery options doesn’t work sometimes.
  • The app shows the driver door is unlocked even it is locked really.
  • While login it just keeps spinning.
  • App crashes sometime.

Why is Kia Access app not working?

why is kia access app not working
You have opened your Kia Access app and found something wrong. Maybe the app isn’t responding, not working all features properly or showing any error message. So, are you curious to know why your Kia Access app is not working? Here are some common reasons:

Unstable Internet Connection: Kia Access is an internet based mobile application. So, it is completely dependable on internet connection. Without a stable internet, this app can’t grab any data from its server. As a result, your Kia Access app doesn’t work or respond at all.

Outdated Version of App: Any older version apps aren’t able to offer a smooth experience to its users. So, maybe you are using an outdated version of your Kia Access app and you are facing some problems.

Insufficient Phone Storage: Are your phone running out of storage? That can be another reason that can make your app stop working. If your phone storage is insufficient. It will affect not only the app, but also the whole phone operating system negatively.

Bugs & Glitches: This means there is something wrong in the design / development of the application and as a result the app does not work in the proper way. After releasing an app, users may discover some errors that were undetected by the designer and developer. So, if you find any unexpected result in your Kia Access app, it may be caused by its bugs and glitches

Cache Issue: Cache is a mechanism that stores some data of your apps to improve performance. But when the cache data are overcrowded, the performance is negatively impacted. That is why maybe your app is not working.

Operating System Errors: Your smartphone is a digital device. So, any problem can happen anytime! Insufficient phone storage and cache issues are considered as errors of your phone operating system. But there are many more different types of system errors that can happen and your app can’t work properly for this issue.

Kia Access Server Down: As you already know, Kia Access app works with internet connection. That means it is connected to their server (Kia Access owner portal). Sometimes the app doesn’t work if their server is down.

How to fix Kia Access app issue on Android / iPhone

how to fix kia access app not working
You are here because your app ‘Kia Access’ is not working. Am I right? No worries! We will share some possible fixes that can help you to troubleshoot the Kia Access app.

Fix #1: Make sure your internet connection is on

Sometimes we try to use apps without turning on our internet connection. So, make sure that you are connected to the internet and obviously it should be stable. Otherwise, you will not be able to use the Kia Access app. Because it is an online based mobile application.

Fix #2: Force-stop the app & relaunch

Most of the time we don’t close any app properly after using it. So, the apps keep running in the background. That doesn’t create problems all the time. But sometimes it crashes or freezes because it wasn’t closed in a proper way. So, you can force-stop the Kia Access app from your phone settings and relaunch it. If this solution doesn’t work, try all the other solutions.

How to force-stop Kia Access app on Android:

  • Open the ‘Settings’ option on your Android phone.
  • Go to the apps list that are installed on your phone. On different android phones it named differently, like “Apps” / “Applications” / “Manage Apps” / “Apps & notifications” / “Application Manager”
  • Find the “Kia Access” app on the applications list and tap on it.
  • Then tap on the “Force Stop” button.

How to force-stop Kia Access app on iPhone:

  • Double tap on the home button.
  • All the running apps will be displayed on your screen. Swipe left and right to find the Kia Access app there.
  • Then swipe up the Kia Access app to force close this application.

Fix #3: Clear app cache & data

Your phone stores some data temporarily in cache files to make a better and quicker experience on the Kia Access app. It is needed sometimes to clear app cache data to fix app errors. Basically, clearing app cache data restores the app to default. So, it works most of the time as a quick fix if your Kia Access app is not working.

How to clear Kia Access app cache & data on Android:

  • Open the ‘Settings’ option on your Android phone.
  • Go to the apps list that are installed on your phone. On different android phones it named differently, like “Apps” / “Applications” / “Manage Apps” / “Apps & notifications” / “Application Manager”
  • Find the “Kia Access” app on the applications list and tap on it.
  • Then go to the “Storage” option.
  • Click “Clear Cache” and “Clear Data”.

How to clear Kia Access app cache & data on iPhone:

  • Go to Settings > General > iPhone Storage.
  • Tap on the Kia Access app from the list.
  • Now click the “Offload App” button.

Fix #4: Update your app to the latest version

Are you using any older version of Kia Access app? Then you should update it right now. Sometimes the outdated older version of the app doesn’t work smoothly for different bugs and glitches. So, let’s go to the Google Play (Android) or App Store (iPhone) and update your app to the latest version they offer.

Fix #5: Check and install your Android / iOS phone updates

Not only apps, you also need to ensure that your phone’s operating system is updated with the latest version. Sometimes your app doesn’t work because of any bugs that have occurred from the outdated operating system on your phone. So, system software updating is equally important as a particular app update.

How to check and install system update on Android:

  • Go to Settings > System.
  • Tap on the “System Update” menu and click “Check for Updates”.
  • If you find “Your system is up to date”. That means you don’t need to do anything with the system update. But if you find any new updates there. Let’s install it.

How to check and install system update on iPhone:

  • Go to Settings > General > Software Update and tap on “Automatic Updates”.
  • Now, turn on the “Download iOS Updates” and “Install iOS Updates”.
  • Then it will upgrade your iPhone operating system to the latest version.

Fix #6: Uninstall & reinstall the app

If none of the above solutions didn’t work so far. Let’s completely delete/uninstall the Kia Access app and again install from the Google Play or App Store. It may help to fix the ‘Kia Access app not working’ issue.

Fix #7: Restart your phone

If your Kia Access app is encountering hanging or crashing while using. Restarting / Rebooting your phone can be a quick solution in that case.

How to restart Android phone:

  • Hold the power button for 5-10 seconds to show the power menu.
  • Then simply click the “Restart” option.

How to restart iPhone:

  • If you are an iPhone X, iPhone 11, iPhone 12, or iPhone 13 users, hold the power button and volume buttons at the same time. And if you are an iPhone SE, iPhone 8, or earlier version user, you need to hold only the power button.
  • You will get an option named “slide to power off”. Simply, drag it to the right.

Fix #8: Check if the Kia Access server is down

Kia Access app is connected to their own server ( Their mobile application also won’t work if the server is down. So, before trying any other solution. You should check first if their server is live or not. Let’s check Kia Access server status at

Fix #9: Contact customer support

Did you try all the probable solutions that we have mentioned above? But are you still facing the same issue with your Kia Access app? Then you should reach out to their customer support. Don’t hesitate to let them know about the problem you are facing. Reach them out through this link and wait for their response.

Kia Access App Troubleshooting FAQs

Try to force-close the app, clear cache, uninstall and reinstall, update to the latest version of the app. If no solutions don’t work, contact Kia Access customer support.

You can check Kia Access server up / down status from


In this article, we have tried to share some fixes that may help you if you are facing any technical issue while using Kia Access app. All the fixes are probable. So, you have to try one by one. If you got any other solution that worked for you. Don’t forget to share it in the comment section which will help the community of Kia Access users!

Disclaimer: This article wrote based on author's best knowledge and understanding. It contains only basic and common practices for troubleshooting mobile apps. The Virtual Vubon doesn't guarantee any solutions for fixing your mobile application and also not accountable for any losses, or damages. Readers should try those techniques with their own judgements. Feel free to use 'Comment Box' or 'Contact Us' form to report any issue.

Written by: Simon Graves

This is Simon, founder and content creator of Virtual Vubon. He loves to explore different mobile applications. Simon writes iOS/Android apps troubleshooting guide.

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