Hilton App Not Working 2024 | Easy Ways to Fix Right Now

hilton app not working

Hilton Honors app is an amazing tool for booking rooms and managing your stays on their hotels. It offers some outstanding features that will make your vacations pleasant. But many users reported that the Hilton app not working sometimes and stuck with different glitches.

Is your Hilton app also not working suddenly? We know it is frustrating and annoying when you are unable to use this app on the go. But no worries at all. Here today we will share some common and easy fixes that you can give a try to troubleshoot the Hilton Honors app.

What is Hilton Honors app?

Hilton Honors is a mobile application introduced by the renowned global hospitality brand “Hilton Hotels & Resorts”. This app enhances your stay on their hotels & resorts. Users can book hotels, explore destinations, earn rewards, and more! Digital key is the most attractive feature on this app. You can simply unlock your hotel rooms by tapping the Hilton Honors app! This useful app also allow you contactless checkout on the Hilton hotels and resorts.

Let’s get the Hilton Honors app on your smartphone from Google Play or App Store.

Some common issues reported by users:

Technical issues is very common thing for any mobile applications. Hilton Honors is not exceptional in that case! Based on our research, we found that most of the Hilton Honors app users encountering the following issues:

  • Although the “Digital Keys” feature is most useful on this app. But users reported that most of the time this doesn’t work!
  • Another major group of users found that they don’t able to login on their Hilton Honors app. It shows “Oops! Something went wrong on our end.” But they able to login on Hilton website.
  • Sometimes users get automatically logged out.
  • When someone click login on the app, it shows “Please wait….” and then nothing happens.
  • The app doesn’t show reservations and sometimes it shows incorrect room types, prices, policies regarding service animals. Additional guest names get deleted sometimes.
  • While booking rooms, it shows “String must match the specified regular expression.”
  • Can’t load rates.
  • Floor plans doesn’t come up when you already have any reservation.
  • Doesn’t consistently displaying photos of hotel rooms.
  • App automatically get closed after opening.

Why is my Hilton app not working?

why is hilton app not working
You have opened your Hilton app and found something wrong. Maybe the app isn’t responding, not working all features properly or showing any error message. So, are you curious to know why your Hilton app is not working? Here are some common reasons:

Unstable Internet Connection: Hilton is an internet based mobile application. So, it is completely dependable on internet connection. Without a stable internet, this app can’t grab any data from its server. As a result, your Hilton app can’t work or respond at all.

Outdated Version of App: Any older version apps aren’t able to offer a smooth experience to its users. So, maybe you are using an outdated version of your Hilton Honors app and you are facing some problems.

Insufficient Phone Storage: Are your phone running out of storage? That can be another reason that can make your app stop working. If your phone storage is insufficient. It will affect not only the app, but also the whole phone operating system negatively.

Bugs & Glitches: This means there is something wrong in the design / development of the application and as a result the app does not work in the proper way. After releasing an app, users may discover some errors that were undetected by the designer and developer. So, if you find any unexpected result in your Hilton app, it may be caused by its bugs and glitches

Cache Issue: Cache is a mechanism that stores some data of your apps to improve performance. But when the cache data are overcrowded, the performance is negatively impacted. That is why maybe your app is not working.

Operating System Errors: Your smartphone is a digital device. So, any problem can happen anytime! Insufficient phone storage and cache issues are considered as errors of your phone operating system. But there are many more different types of system errors that can happen and your app can’t work properly for this issue.

Hilton Server Down: As you already know, Hilton app works with internet connection. That means it is connected to their server. Sometimes the app doesn’t work if their server is down.

Ways to fix Hilton Honors app (Android / iPhone)

how to fix hilton app not working
You are here because your app ‘Hilton’ is not working. Am I right? No worries! We will share some possible fixes that can help you to troubleshoot the Hilton app.

Fix #1: Make sure your internet connection is on

Sometimes we try to use apps without turning on our internet connection. So, make sure that you are connected to the internet and obviously it should be stable. Otherwise, you will not be able to use the Hilton app. Because it is an online based mobile application.

Fix #2: Force-stop the app & relaunch

Most of the time we don’t close any app properly after using it. So, the apps keep running in the background. That doesn’t create problems all the time. But sometimes it crashes or freezes because it wasn’t closed in a proper way. So, you can force-stop the Hilton app from your phone settings and relaunch it. If this solution doesn’t work, try all the other solutions.

How to force-stop Hilton Honors app on Android:

  • Open the ‘Settings’ option on your Android phone.
  • Go to the apps list that are installed on your phone. On different android phones it named differently, like “Apps” / “Applications” / “Manage Apps” / “Apps & notifications” / “Application Manager”
  • Find the “Hilton” app on the applications list and tap on it.
  • Then tap on the “Force Stop” button.

How to force-stop Hilton Honors app on iPhone:

  • Double tap on the home button.
  • All the running apps will be displayed on your screen. Swipe left and right to find the Hilton app there.
  • Then swipe up the Hilton app to force close this application.

Fix #3: Clear app cache & data

Your phone stores some data temporarily in cache files to make a better and quicker experience on the Hilton app. It is needed sometimes to clear app cache data to fix app errors. Basically, clearing app cache data restores the app to default. So, it works most of the time as a quick fix if your Hilton app is not working.

How to clear Hilton Honors app cache & data on Android:

  • Open the ‘Settings’ option on your Android phone.
  • Go to the apps list that are installed on your phone. On different android phones it named differently, like “Apps” / “Applications” / “Manage Apps” / “Apps & notifications” / “Application Manager”
  • Find the “Hilton” app on the applications list and tap on it.
  • Then go to the “Storage” option.
  • Click “Clear Cache” and “Clear Data”.

How to clear Hilton Honors app cache & data on iPhone:

  • Go to Settings > General > iPhone Storage.
  • Tap on the Hilton app from the list.
  • Now click the “Offload App” button.

Fix #4: Update your app to the latest version

Are you using any older version of Hilton app? Then you should update it right now. Sometimes the outdated older version of the app doesn’t work smoothly for different bugs and glitches. So, let’s go to the Google Play (Android) or App Store (iPhone) and update your app to the latest version they offer.

Fix #5: Check and install your Android / iOS pending updates

Not only apps, you also need to ensure that your phone’s operating system is updated with the latest version. Sometimes your app doesn’t work because of any bugs that have occurred from the outdated operating system on your phone. So, system software updating is equally important as a particular app update.

How to check and install system update on Android:

  • Go to Settings > System.
  • Tap on the “System Update” menu and click “Check for Updates”.
  • If you find “Your system is up to date”. That means you don’t need to do anything with the system update. But if you find any new updates there. Let’s install it.

How to check and install system update on iPhone:

  • Go to Settings > General > Software Update and tap on “Automatic Updates”.
  • Now, turn on the “Download iOS Updates” and “Install iOS Updates”.
  • Then it will upgrade your iPhone operating system to the latest version.

Fix #6: Uninstall & reinstall the app

If none of the above solutions didn’t work so far. Let’s completely delete/uninstall the Hilton app and again install from the Google Play or App Store. It may help to fix the ‘Hilton app not working’ issue.

Fix #7: Restart your phone

If your Hilton app is encountering hanging or crashing while using. Restarting / Rebooting your phone can be a quick solution in that case.

How to restart Android phone:

  • Hold the power button for 5-10 seconds to show the power menu.
  • Then simply click the “Restart” option.

How to restart iPhone:

  • If you are an iPhone X, iPhone 11, iPhone 12, or iPhone 13 users, hold the power button and volume buttons at the same time. And if you are an iPhone SE, iPhone 8, or earlier version user, you need to hold only the power button.
  • You will get an option named “slide to power off”. Simply, drag it to the right.

Fix #8: Log out and login again

If you find any misinformation on your dashboard. You can simply give a try to log out and login again to your account on the application. We found that many users successfully fixed their issue simply doing this.

Fix #9: Login on web browser and relaunch app

You may find that you are not able to login on your Hilton Honors app. It shows you have inserted wrong credentials although you have put correct. But it is surprising that you will be able to login successfully on Hilton account from web browser. So, its simply a bug on their mobile application. You may login to your Hilton account in a mobile browser and after then open the Hilton app and try to login there. We hope this can fix the issue!

Fix #10: Try a different device

We know its not a good solution. But if you have any other mobile device available. You should give a try to use the app on that other device. It may help you to get out of the problem immediately. After then you can report this issue to their technical team.

Fix #10: Check if the Hilton server is down

Hilton app is connected to their own server. Their mobile application also won’t work if the server is down. So, before trying any other solution. You should check first if their server is live or not. Let’s check Hilton server status at issitedownrightnow.com

Fix #11: Contact customer support

Did you try all the probable solutions that we have mentioned above? But are you still facing the same issue with your Hilton Honors app? In that case, we can ensure that the issue is from their side. Then you should reach out to their customer support. Don’t hesitate to let them know about the problem you are facing. Reach them out through this link and wait for their response. You can also directly mail to their technical team: hrcc_hd_wh_poc@hilton.com

Hilton App Troubleshooting FAQs

Your upcoming stay not showing because of the bugs on current version of the Hilton Honors app.

Your Hilton discount isn't showing on app because of bug.

Maybe your device isn't compatible to the Hilton Honors app.


In this article, we have tried to share some fixes that may help you if you are facing any technical issue while using Hilton app. All the fixes are probable. So, you have to try one by one. If you got any other solution that worked for you. Don’t forget to share it in the comment section which will help the community of Hilton users!

Disclaimer: This article wrote based on author's best knowledge and understanding. It contains only basic and common practices for troubleshooting mobile apps. The Virtual Vubon doesn't guarantee any solutions for fixing your mobile application and also not accountable for any losses, or damages. Readers should try those techniques with their own judgements. Feel free to use 'Comment Box' or 'Contact Us' form to report any issue.

Written by: Simon Graves

This is Simon, founder and content creator of Virtual Vubon. He loves to explore different mobile applications. Simon writes iOS/Android apps troubleshooting guide.

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