Is your DJI app not working suddenly? Sometimes it can happen. We know it is frustrating and annoying when your mobile application ‘DJI’ stops working unexpectedly. But no worries at all. Here today we will share what errors can occur with DJI, the reasons for those problems and obviously some solutions that you can try to fix the issues.
What is DJI App?
The DJI Fly app is a mobile application developed by DJI, the world’s leading manufacturer of drones and aerial photography technology. The app provides a comprehensive suite of tools for controlling and monitoring DJI drones, from basic flight control to more advanced functions including aerial photography and video recording. The app was designed with ease of use in mind, allowing users to quickly get up and running with their DJI drone. It provides step-by-step instructions for setting up and flying the drone, as well as in-app tutorials for more advanced features. Users can also use the app to plan their flights and view their drone’s real-time location on a map.
The app also includes a wide range of features for editing and sharing videos and photos taken with the drone. Users can apply a selection of filters and effects to their content, as well as add music and titles. The app also allows users to upload content directly to social media sites and share their creations with the world. Overall, the DJI Fly app is a powerful and user-friendly tool for flying and controlling DJI drones. Its intuitive design and wide range of features make it the perfect companion for anyone wanting to get the most out of their drone.
Let’s install the app from Google Play or App Store.
Why Is My DJI App Not Working? Some Common Reasons:
You opened your DJI app and found something wrong. Maybe the app isn’t responding, not working all features properly or showing any error message. These are the common issues that most of the users face. So, are you curious to know why your DJI app is not working? Here are some common reasons:
Unstable Internet Connection: DJI is an internet based mobile application. So, it is completely dependable on internet connection. Without a stable internet, this app can’t grab any data from its server. As a result, your DJI app doesn’t work or respond at all.
Outdated Version of App: Any older version apps aren’t able to offer a smooth experience to its users. So, maybe you are using an outdated version of your DJI app and you are facing some problems.
Insufficient Phone Storage: Are your phone running out of storage? That can be another reason that can make your app stop working. If your phone storage is insufficient. It will affect not only the app, but also the whole phone operating system negatively.
Bugs & Glitches: This means there is something wrong in the design / development of the application and as a result the app does not work in the proper way. After releasing an app, users may discover some errors that were undetected by the designer and developer. So, if you find any unexpected result in your DJI app, it may be caused by its bugs and glitches
Cache Issue: Cache is a mechanism that stores some data of your apps to improve performance. But when the cache data are overcrowded, the performance is negatively impacted. That is why maybe your app is not working.
Operating System Errors: Your smartphone is a digital device. So, any problem can happen anytime! Insufficient phone storage and cache issues are considered as errors of your phone operating system. But there are many more different types of system errors that can happen and your app can’t work properly for this issue.
DJI Server Down: As you already know, DJI app works with internet connection. That means it is connected to their server. Sometimes the app doesn’t work if their server is down.
7 Solutions You Can Try To Fix DJI App Errors on Android / iPhone
You are here because your essential app ‘DJI’ is not working. Am I right? No worries! We will share some possible fixes that can help you to troubleshoot the DJI app problems.
Fix #1: Make Sure Your Internet Connection Is On
Sometimes we try to use Apps without turning on our internet connection. So, make sure that you are connected to the internet and obviously it should be stable. Otherwise, you will not be able to use the DJI app. Because it is an online based mobile application.
Fix #2: Force-Stop The App & Relaunch
Most of the time we don’t close any app properly after using it. So, the apps keep running in the background. That doesn’t create problems all the time. But sometimes it crashes or freezes because it wasn’t closed in a proper way. So, you can force-stop the DJI app from your phone settings and relaunch it. If this solution doesn’t work, try all the other solutions.
How to Force-Stop DJI App on Android:
- Open the ‘Settings’ option on your Android phone.
- Go to the apps list that are installed on your phone. On different android phones it named differently, like “Apps” / “Applications” / “Manage Apps” / “Apps & notifications” / “Application Manager”
- Find the “DJI” app on the applications list and tap on it.
- Then tap on the “Force Stop” button.
How to Force-Stop DJI App on iPhone:
- Double tap on the home button.
- All the running apps will be displayed on your screen. Swipe left and right to find the DJI app there.
- Then swipe up the DJI app to force close this application.
Fix #3: Clear App Cache & Data
Your phone stores some data temporarily in cache files to make a better and quicker experience on the DJI app. It is needed sometimes to clear app cache data to fix app errors. Basically, clearing app cache data restores the app to default. So, it works most of the time as a quick fix if your DJI app is not working.
How to Clear DJI App Cache & Data on Android:
- Open the ‘Settings’ option on your Android phone.
- Go to the apps list that are installed on your phone. On different android phones it named differently, like “Apps” / “Applications” / “Manage Apps” / “Apps & notifications” / “Application Manager”
- Find the “DJI” app on the applications list and tap on it.
- Then go to the “Storage” option.
- Click “Clear Cache” and “Clear Data”.
How to Clear DJI App Cache & Data on iPhone:
- Go to Settings > General > iPhone Storage.
- Tap on the DJI app from the list.
- Now click the “Offload App” button.
Fix #4: Update Your App To Latest Version
Are you using any older version of DJI app? Then you should update it right now. Sometimes the outdated older version of the app doesn’t work smoothly for different bugs and glitches. So, let’s go to the Google Play (Android) or App Store (iPhone) and update your app to the latest version they offer.
Fix #5: Check And Install Your Android / iOS Phone Updates
Not only apps, you also need to ensure that your phone’s operating system is updated with the latest version. Sometimes your app doesn’t work because of any bugs that have occurred from the outdated operating system on your phone. So, system software updating is equally important as a particular app update.
How to Check And Install System Update on Android:
- Go to Settings > System.
- Tap on the “System Update” menu and click “Check for Updates”.
- If you find “Your system is up to date”. That means you don’t need to do anything with the system update. But if you find any new updates there. Let’s install it.
How to Check And Install System Update on iPhone:
- Go to Settings > General > Software Update and tap on “Automatic Updates”.
- Now, turn on the “Download iOS Updates” and “Install iOS Updates”.
- Then it will upgrade your iPhone operating system to the latest version.
Fix #6: Uninstall & Reinstall The App
If none of the above solutions didn’t work so far. Let’s completely delete/uninstall the DJI app and again install from the Google Play or App Store. It may help to fix the ‘DJI app not working’ issue.
Fix #7: Restart Your Phone
If your DJI app is encountering hanging or crashing while using. Restarting / Rebooting your phone can be a quick solution in that case.
How to Restart Android Phone:
- Hold the power button for 5-10 seconds to show the power menu.
- Then simply click the “Restart” option.
How to Restart iPhone:
- If you are an iPhone X, iPhone 11, iPhone 12, or iPhone 13 users, hold the power button and volume buttons at the same time. And if you are an iPhone SE, iPhone 8, or earlier version user, you need to hold only the power button.
- You will get an option named “slide to power off”. Simply, drag it to the right.
Fix #8: Check If The DJI Server Is Down
DJI app is connected to their own server. Their mobile application also won’t work if the server is down. So, before trying any other solution. You should check first if their server is live or not. Let’s check DJI server status at issitedownrightnow.com
Fix #9: Contact Customer Support
Did you try all the probable solutions that I have mentioned above? But are you still facing the same issue with your DJI app? Then you should reach out to their customer support. Don’t hesitate to let them know about the problem you are facing. Reach them out through this link and wait for their response.
DJI App Troubleshooting FAQs
How to fix the ‘Dji app not working’ issue?
Try to force-close the app, clear cache, uninstall and reinstall, update to the latest version of the app. If no solutions don’t work, contact Dji customer support.
Is Dji.com down right now?
You can check Dji server up / down status with different sites like isitdownrightnow.com / downdetector.com / saashub.com
How to update the Dji app?
You can update your Dji app from Google Play or App Store.
Conclusion
In this article, we have tried to share some fixes that may help you if you are facing any technical issue while using DJI app. All the fixes are probable. So, you have to try one by one. If you got any other solution that worked for you. Don’t forget to share it in the comment section which will help the community of DJI users!
